RETREAT AND NIGHTLY RESIDENCE BOOKINGS
By completing an on-line reservation/booking and accepting these terms and conditions and any house rules published on our site, the booking platform or on the premises from time to time, or by placing your booking over the telephone, or by email or by signing and posting/faxing a booking form, or by making payment against an invoice from us, you accept these Terms and Conditions as a binding contract between Yobaba Lounge Yoga Club (abbreviated Yobaba Lounge) on behalf of yourself and any other members of your booking. Yobaba Lounge cannot accept your booking without a completed online reservation, or your verbal confirmation or request to proceed given over the telephone or in writing by email or land mail. A written/emailed confirmation sent to you by Yobaba Lounge means Yobaba Lounge has accepted your booking.
Yobaba Lounge operates as a yoga and meditation club. By attending a retreat you automatically receive a 1 month basic membership which entitles you to attend a retreat. By attending on a nightly residence basis, you automatically receive a daily membership for each night booked. Monthly and daily membership entitle you to stay at Yobaba Lounge and the quiet enjoyment its facilities, but do not entitle you to the discounts and other benefits of our full annual membership. You can read about full membership benefits and apply for it here
EMAIL ADDRESS & TELEPHONE
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you'll require to get to the retreat location. We also require a mobile phone so we can contact you during your stay.
PAYMENT, RESERVATION AND DEPOSIT
Upon booking and confirmation that your requested dates for your chosen retreat are available we charge 100% of the retreat price. This is taken in good faith and is not refundable. Once this payment has been paid it secures your dates. We cannot guarantee any reservation until your payment has been received. Payments are made via paypal or via credit card.
ARRIVAL AND DEPARTURE TIMES
Guests rooms will be ready from 3pm on day of arrival. You may arrive from 3pm however; in any case, we are almost always able to arrange for you to at least drop your bags if you arrive early. If your flight is delayed or cancelled, you are required to contact Yobaba Lounge by email or text the contact number you have been given in your arrival pack.
On your departure day please be ready to leave the retreat by 12 noon unless otherwise agreed.
TRAVEL TO THE RETREAT LOCATION
Travel and airport transfers are not included in the retreat price. We are happyto assist with arranging transport to or from Toulouse or Carcassonne airports or other train stations nearby. Please contact us.
CANCELLATION AND REFUNDS
All retreat purchases and reservations are non-refundable. No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
RIGHT TO CHANGES
Yobaba Lounge reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa/s becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Yobaba Lounge is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. We advise that your travel insurance covers holiday curtailment.
Where a teacher or facilitator advertised for a retreat is not able to teach due to reasons outside our control, we reserve the right to replace them with another teacher or facilitator.
In the event before your arrival or during your stay your choice of room becomes unavailable or unusable for any reason we reserve the right to offer you an alternative room of the same level of quality, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should Yobaba Lounge successfully be able to you offer a similar room, a pro-rated refund for the difference will be refunded if the room offered is a lower cost for the same period. If Yobaba Lounge is not able to offer a similar room then a full refund of monies paid will be returned, or in the case that some time has been used already at the room before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of Yobaba Lounge. Yobaba Lounge are not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.
Yobaba Lounge recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.
It is your responsibility that you arrange, or ensure you have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart. You should bring the policy with you in case of an emergency.
We will at times take photographs during a retreats for our website and promotional material, including adverts. You agree to have your photograph taken. If you are sensitive about this, please let the retreat manager know this when you arrive.
We are responsible for providing the services listed on our website, where it is within our control. Yobaba Lounge cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners/operators of the retreat/s of Yobaba Lounge are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of Yobaba Lounge is limited to a total of the booking price irrespective of the title/claim.
Any valuables left at the property are the guests' sole responsibility and neither Yobaba Lounge nor the staff can be held responsible for any loss or damage of personal property.
All Yoga, exercise and any other retreat activities are undertaken at your own risk.
For your own wellness and safety, you must comply fully with all and any health and safety regulations introduced by Yobaba Lounge. It is your responsibility to ensure that you are medically, mentally and physically fit and able to use our facilities and participate in any of our retreat activites, including yoga and periods of silence.
Customers who have injuries or mental or physical illnesses are advised to seek doctor’s advice prior to attending our retreat. Yobaba Lounge is not liable for any injuries you may contract during a retreat.
If you have any health conditions, including mental health conditions, you will need to inform Yobaba Lounge of these.
GERTRUD KEAZOR'S GUIDED SESSIONS
Gertrud Keazor is a qualified massage therapist and Reiki practitioner. Retreat practice sessions will be guided by Gertrud Keazor. She teaches the ancient wisdom traditions' use of ujjayi breath, meditative movement and visualisations to reach a deep state of meditation and awareness of inner space. She will use common yoga postures as part of this practice. Gertrud Keazor does not have any formal yoga teacher qualifications.
Yobaba Lounge and or Gertrud Keazor do not dispense medical advice or prescribe the use of any technique as a replacement form of treatment for physical mental or medical problems by your doctor either directly or indirectly. Yobaba Lounge's and Gertrud Keazor's intention is to offer a variety of information and tools to help the reader and visitor in their quest for spiritual growth, emotional and physical well-being.
Gertrud Keazor is not a licensed psychologist/mental/physical health or nutritionist provider and her and or Yobaba Lounge's services are considered complementary to normal medical and psychiatric care. Please discuss medical or psychiatric concerns with your physician or mental health provider. All information provided is for educational purposes. You accept full responsibility for your choices and experiences and release Gertrud and or Yobaba Lounge from all liability for such.
LOST AND FOUND
Items left at a property will be returned only upon request and at the guest's expense. Yobaba Lounge is not liable for lost items. Yobaba Lounge will only hold items for fourteen (14) days before they are discarded.
Weather conditions can be unpredictable, and can change quickly and significantly. Yobaba Lounge cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
Yobaba Lounge cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your retreat. No refunds can be given in the event of nearby construction.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.
Verbal changes of contract are not valid unless agreed and confirmed in writing by Yobaba Lounge.
PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS
Yobaba Lounge reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
CONTRACT, COMPLAINTS AND SUGGESTIONS
Yobaba Lounge is confident that you will not have any cause for concern during your retreat. However if you should have any problems during your stay this should first be brought to the attention of the retreat manager.
If you are not satisfied with the local resolution, then, any further comments or suggestions should be put in writing, within 14 days of your return, specifying the problems to: firstname.lastname@example.org